National Grid recently received the Massachusetts Department of Public Utilities’ approval to begin a two year comprehensive smart grid pilot. An important element of the pilot is the company’s focus on customer outreach and education. Cited as its “listen, test, and learn” approach, National Grid will use a variety of different communication channels, both traditional and community-based, to attempt to elicit customer behavior changes and gain valuable insights regarding options for larger deployment of smart grid tools and technologies.

via Massachusetts DPU Approves National Grid’s Smart Grid Pilot : Smart Grid Legal News : Public Utilities Lawyer & Attorney : Stevens & Lee Law Firm.

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