Communicating with customers has become a big part of the smart grid conversation, but according to a new survey from Distributed Energy Financial Group (DEFG), utility smart grid communications efforts are below average and 40% of survey participants rated them “ineffective.”

DEFG’s online survey included more than 200 energy professionals, almost one-third of them from utilities.

via Smart Grid: It’s the planning, stupid! How utilities are messing up their smart grid communications.

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