The NIST Roadmap II meeting on May 20th addressed “Customer Service”
Out of 600+ people, only 7 attended the Customer Service breakout!
Utilities have a fundamental mission to provide safe, secure, and reliable electricity to their customers
Generally, utilities (wires companies) are regulated, limiting market-based financial benefits which are largely weather-driven.
The physics of electricity follow natural laws, not man-made laws.
A major focus of utilities is asset-protection, balanced with outage prevention/amelioration.
Utilities would prefer an end-to-end Smart Grid, not pockets of intelligence.
The vendors generally expect market-based profits, and often do not appreciate that the utility must serve all customer segments the same (at least in the current regulatory environment).
Since significant Smart Grid costs will generally need to be approved by Regulators and passed through to customers, then Smart Grid systems need to be deployed at the pace of value.
Download the full report of the Customer Service Session by clicking on the following link NIST Smart Gris Customer Service Report (2)
Related posts:
- VIDEO: NIST May 19th Workshop – Patrick Gallagher (Deputy Director of NIST)
- Download – NIST – Grid Operation May 20th results
- Download – NIST – Cyber Security May 20th results
- Download – NIST – PHY, MAC & Networking May 20th results
- Download – NIST Applications and Data Integration report from the May 20th meeting
